FAQ
Products
No, you will find the Proefkoneen quality mark on all products. A logo that guarantees that no animal testing has been carried out on the components of our products.
No, our products do not contain parabens.
Our products are formulated on a natural basis as much as possible.
For our part, we would like to point out a widely spread myth: Namely, the claims made about the percentage of naturalness of a product should sometimes be taken with a grain of salt.
This has to do with the way in which all shampoos are produced, of which the ingredient water (aqua) sometimes contains as much as 98 percent of the total content.
Since water is a natural product, one could claim that based on the above it is 98 percent natural. This means that it can quickly be called a natural product (by adding only 2 percent raw materials to the water).
SHIPPING & RETURNS
The Netherlands, Belgium and Luxembourg.
1-3 business days.
This is possible and you can indicate this during the ordering procedure.
This is possible upon request info@fuente.nl
€5.95. Above €25,- no shipping costs.
Send us an email at info@fuente.nl
Payment methods
PAYMENT METHOD COSTS DELIVERY TIME
- iDEAL free 1 – 3 working days
- Mastercard free 1 – 3 working days
- VISA free 1 – 3 working days
- American Express free 1 – 3 business days
- Bancontact free 1 – 3 working days
This is not possible.
Account
If you have forgotten your password, click here . On the next screen, you can enter your username or email address and click the 'Reset Password' button.
You will then receive an email to the email address you provided with a link to create a new password.
It is of course important that you provide the e-mail address with which you registered on our website! You will receive a notification if your email address is not known in our system.
Faster ordering procedure for subsequent orders. You have also created an overview of all your orders on this website. You can easily reorder an order you have previously made.
If you have created an account and are logged in, you can change your details under 'My Account'.
Do you not have an account and would you like to change your details after you have submitted an order? Please send an email to us as soon as possible after ordering
info@fuente.nl . Your order will be processed by us as soon as possible after receipt and we can no longer change your details after processing.